The safety and well-being of our travelers is our top priority. We are constantly evaluating the safety and security of our destination countries, both from a macro level to a micro level with respect to our partner host communities.Our in-country staff meticulously prepares for all programs by verifying the records of our drivers, testing the integrity and safety of all excursions, vetting homestay families through interviews and home visits and keeping up on important current events.
During travel, our program leaders, who are fluent in the local language and seasoned travelers in the area, make decisions in real-time with the best interest of our travelers at the forefront of their thinking, taking myriad criteria into consideration. Prior to joining our team each leader must pass a background check and undergo thorough training in CPR, First Aid, program management and emergency protocols.
As a part of the application process, participants must complete a medical release form and sign a Standards of Behavior agreement. Information provided on the medical release form is strictly confidential and enables us to best serve and support our participants while they are abroad. WTT’s Standards of Behavior are rules which we require all participants and Program Leaders to adhere to, and help to insure a fair and safe environment.
Walking Tree Travel holds itself to rigorous standards when it comes to program preparation and emergency contingency plans. We register all WTT programs with the U.S. Department of State Smart Traveler Enrollment Program (STEP) and have detailed emergency protocols in place for our leaders, in-country staff and U.S.-based team.
Program Leaders are seasoned travelers who are CPR and First Aid certified, undergo thorough training in crisis management, and participate in a multi-day leadership training retreat. We do our best to prepare for any eventuality and have detailed emergency protocols for our leaders, in-country staff and U.S.-based staff.
We receive medical disclosures from all participants to ensure we are able to meet every students’ needs during the program. Please inform us immediately of any additional health issues that you did not list during your initial registration process. Program Leaders will also hold an online information session before your departure, as well as an arrival orientation in-country, in order to give participants important instructions on food safety, hygiene and preventing injury and illness. Leaders and in-country staff always respond immediately to any mental, physical or emotional health issues and follow comprehensive emergency protocols.
Vaccination information and requirements can change frequently. Because of this, and for more information, we suggest that you consult your local travel clinic and/or family physician for specific details.
Our experience has taught us that international travel can sometimes be unpredictable. As such, WTT will purchase basic secondary travel and medical insurance for all WTT travelers via Travel Insured International. This service provides the following coverage at no additional cost to our participants:
$500 Return Airfare for Trip Interruption
$750 ($150 per day) Trip Delay of six hours or more
$500 (Three or more hours) Missed Connection
$1500 ($250 per article) Baggage/Personal Effects
$300 Baggage Delay – 24 hours
$25,000 Accident & Sickness Medical Expense
$100,000 Emergency Evacuation and Repatriation
Emergency Assistance Non-insurance Worldwide Emergency Assistance Services Included
Once you have been accepted onto your program, WTT will be in touch regarding this insurance and other additional options (see below).
ADDITIONAL OPTIONAL COVERAGES
The following additional optional coverage upgrades are available upon request for an additional premium charge to the traveler. For further information on the premiums associated with these optional coverage enhancements, please email your inquiry to our travel insurance program administrator, Hayashi Insurance Solutions: firstname.lastname@example.org
– Trip Cancellation Coverage – Reimburses the traveler up to the trip cost insured up to a maximum of $10,000 per person if the trip must be cancelled for unforeseeable life events including but not limited to; medical/health reasons, bereavement, etc.
– Cancel for Any Reason (CFAR) – Reimburses the traveler for 75% of the non-refundable trip cost. Cancellation must be made 48 hours or more prior to scheduled departure. Must be purchased at the same time as initial plan purchase and prior to final trip payment. *This benefit is not available to residents of New York State.