The safety and well-being of our travelers is our top priority. We are constantly evaluating the safety and security of our destination countries, both from a macro level to a micro level with respect to our partner host communities.Our in-country staff meticulously prepares for all programs by verifying the records of our drivers, testing the integrity and safety of all excursions, vetting homestay families through interviews and home visits and keeping up on important current events.
During travel, our program leaders, who are fluent in the local language and seasoned travelers in the area, make decisions in real-time with the best interest of our travelers at the forefront of their thinking, taking myriad criteria into consideration. Prior to joining our team each leader must pass a background check and undergo thorough training in CPR, First Aid, program management and emergency protocols.
As a part of the application process, participants must complete a medical release form and sign a Standards of Behavior agreement. Information provided on the medical release form is strictly confidential and enables us to best serve and support our participants while they are abroad. WTT’s Standards of Behavior are rules which we require all participants and Program Leaders to adhere to, and help to insure a fair and safe environment.
Walking Tree Travel holds itself to rigorous standards when it comes to program preparation and emergency contingency plans. We register all WTT programs with the U.S. Department of State Smart Traveler Enrollment Program (STEP) and have detailed emergency protocols in place for our leaders, in-country staff and U.S.-based team.
Program Leaders are seasoned travelers who are CPR and First Aid certified, undergo thorough training in crisis management, and participate in a multi-day leadership training retreat. We do our best to prepare for any eventuality and have detailed emergency protocols for our leaders, in-country staff and U.S.-based staff.
We receive medical disclosures from all participants to ensure we are able to meet every students’ needs during the program. Please inform us immediately of any additional health issues that you did not list during your initial registration process. Program Leaders will also hold an online information session before your departure, as well as an arrival orientation in-country, in order to give participants important instructions on food safety, hygiene and preventing injury and illness. Leaders and in-country staff always respond immediately to any mental, physical or emotional health issues and follow comprehensive emergency protocols.
Vaccination information and requirements can change frequently. Because of this, and for more information, we suggest that you consult your local travel clinic and/or family physician for specific details.
NOTE: If you are traveling on a program that is completed before September 1, 2018 your basic travel insurance is included. If you are traveling on a program that departs after September 1, 2018 you must purchase travel insurance if you want to have any supplemental coverage beyond what your family’s package may provide. This change is due to new federal regulations.
While we work hard to ensure the safest experience possible for our travelers while on program, experience has taught us that travel is never without risk. For this reason, we strongly encourage families to purchase travel insurance which would cover you in the event your student needs to withdrawal before travel due to a covered reason, loses baggage in route or encounters an emergency while traveling, among other unforeseen circumstances. Please see a summary of a recommended plan below and follow the link for a more detailed explanation or to purchase the plan for your traveler.
Trip Cost Protection
Trip Cancellation Up to 100% of Trip Cost *
Reimburses your prepaid, non-refundable expenses if you must cancel your trip due to a covered reason.
Maximum coverage: $100,000.
Trip Interruption Up to 150% of Trip Cost
Reimburses for the unused, non-refundable portion of your trip and for the increased transportation costs it takes for you to return home or to continue your trip due to a covered reason. Maximum coverage: $150,000.
Missed Connection $1,600
Reimburses for covered expenses resulting from a covered delay that causes you to miss your scheduled flight or cruise.
Travel Delay $1,600
Receive up to $200 per day per person to cover additional accommodation/travel expenses and lost prepaid expenses due to a departure delay of six or more hours.
Emergency Medical and Dental $50,000
-This primary coverage provides reimbursement for expenses incurred during your trip due to covered medical and dental emergencies. No deductible.
-$750 maximum for emergency dental care.
Baggage Loss/Damage $2,000
Covers loss, damage or theft of baggage and personal effects.
Baggage Delay $600
Covers the reasonable additional purchase of essential items during your trip if your baggage is delayed or misdirected by a common carrier for 24 hours or more. Receipts for emergency purchases are required.
Emergency Medical Transportation $1,000,000
Provides medically necessary transportation to the nearest appropriate facility following a covered injury or illness. Also covers the cost of your transportation back home following a covered injury or illness.
24-Hour Hotline Help Included
Help is just a phone call away with Allianz Global Assistance. Our staff of multilingual problem solvers is available to help you with any medical, legal or travel-related emergency.